Shipping and delivery

• Free delivery on orders over ₹2,999, otherwise ₹99.
• Packed and handed to the courier within 1 to 3 working days.
• Enter your pincode on any piece to see the delivery date before you order.
• Tracked all the way, with an email at each step.

Where we deliver

We deliver to addresses in India that our courier partners reach. Check your pincode on any product page, in your bag or at checkout: if couriers can’t reach it, we tell you before you order. We don’t ship outside India yet, or to Army and field post office (APO and FPO) addresses.

Delivery charges

• Free delivery on orders over ₹2,999, otherwise ₹99, however many pieces the order holds.
• Paying in cash on delivery adds ₹150 per order, for the courier collecting the cash. Paying online has no extra fee.
• Every charge is shown at checkout. There’s nothing more to pay at the door beyond the total you confirmed.

How long it takes

Each piece is checked and packed by hand, then handed to the courier within 1 to 3 working days of your order (for online payments, from when the payment goes through). Delivery usually takes 2 to 4 days within Assam and the Northeast, and 3 to 7 days elsewhere in India.

The date we show for your pincode comes from our courier partner at the time you check. It’s an estimate, not a promise: weather, festivals, strikes and remote routes in the hills can add a few days. If your parcel is running late, tell us and we’ll chase it.

Tracking your order

Once your parcel is with the courier, we email you its tracking number and a link to follow it. You can also see where it is on your order page under Your account. We email you again when it’s out for delivery and when it has been delivered.

When delivery doesn’t work out

• If the courier can’t deliver, they usually try again on the next working day. Keep your phone close, as they often call before arriving.
• After repeated failed attempts, the parcel comes back to us. For prepaid orders we refund you once it arrives, minus the delivery cost both ways. For cash on delivery orders there’s nothing to refund.
• Please check the address carefully at checkout. We can’t change it after the parcel has shipped.

Damaged parcels

If the packaging is torn or the parcel looks tampered with, you can refuse it at the door. If you only notice a problem after opening it, see our exchange policy: tell us within 48 hours of delivery and we’ll put it right.