Cancellations and refunds

• Cancel any time before your order ships, from your order page.
• Paid online? The refund starts straight away, in full.
• Refunds reach your account in 5 to 7 working days.
• Cash on delivery orders cost nothing to cancel.

Cancelling your order

Until your order is handed to the courier, you can cancel it from its page in your account by choosing Cancel order. You don’t need to give a reason. Once it has shipped, it can no longer be cancelled; if you no longer want it, you can exchange it after it arrives.

If you start paying online but don’t finish, your pieces are held for 20 minutes while you complete the payment from your order page. After that, the order is cancelled on its own and nothing is charged.

Refunds

• Paid online. When an order is cancelled, we refund the full amount to the card, UPI account, bank or wallet you paid with, through our payment partner Razorpay. It usually reaches you within 5 to 7 working days, depending on your bank.
• Cash on delivery. Nothing is charged until delivery, so there’s nothing to refund when you cancel.
• Damaged, defective or wrong items. Refunded in full, including delivery and cash-on-delivery fees, as described in our exchange policy. For cash on delivery orders we refund by bank transfer or UPI.

If a refund hasn’t arrived after 5 to 7 working days, check with your bank first, then write to us at support@vozzypolo.com with your order number and we’ll send you the refund reference.

When we cancel an order

Occasionally we may have to cancel an order ourselves: if a piece turns out to be damaged or sold out when we pack it, if couriers can’t reach your address, or if a price was shown in error. We’ll tell you by email and refund anything you’ve paid in full.

Refused deliveries

If you refuse a prepaid parcel at the door without a reason such as visible damage, we refund you once it returns to us, minus the delivery cost both ways. Please cancel before dispatch instead whenever you can.