Privacy policy

We collect only what we need to sell and deliver to you, and we don’t sell your data or track you for advertising.

Last updated 3 October 2026

Your email, name, phone and address, to sign you in and deliver your orders.
Card and UPI details stay with Razorpay. We never see them.
No advertising or analytics trackers. Our cookies only keep you signed in and remember your bag.
Ask us any time to see, correct or delete your data.

Who is responsible for your data

Dhanjit Tisso, trading as Vozzypolo, of House No 198, Ward No 5, Dokmoka Town, Karbi Anglong, Assam 782441, decides how your personal data is used (the “Data Fiduciary” under the Digital Personal Data Protection Act, 2023).

What we collect

Your account: your email address, and the name and phone number you choose to add.
Delivery addresses: the names, phone numbers and addresses you enter or save.
Orders: what you bought, what you paid and how, delivery and tracking details, and messages you send us about an order.
Payments: Razorpay handles your card, UPI or bank details. We receive only the result and a description, such as “UPI” with your UPI ID, or a card network and its last four digits.
Your bag and saved pieces, and the pincode you last checked delivery for.
Security details: your IP address and the type of device and browser you sign in from, to keep your account safe and show you where you’re signed in.

Why we use it

To sign you in, take your orders and payments, and deliver them.
To email you about your orders: confirmations, shipping and delivery updates, and refunds.
To answer your questions and handle exchanges, refunds and complaints.
To prevent fraud and misuse, and to keep records the law requires, such as tax invoices.

We don’t send marketing emails unless you ask for them, and we don’t sell or rent your data to anyone.

Who we share it with

Only the companies that help us run the shop, and only what each needs:

Razorpay, to process online payments and refunds.
Shiprocket and its courier partners, who receive your name, phone number, address and what’s in the parcel, to deliver it.
Our hosting, database and email providers, who store and send data for us under contract and may keep it on servers outside India.
Government or law enforcement bodies, when the law requires it.

Cookies

We use a few small cookies, all needed for the shop to work:

to keep you signed in, securely and out of reach of other scripts on the page
to remember your bag before you sign in
to remember the pincode you checked delivery for

We don’t use advertising, analytics or social media tracking cookies.

How long we keep it

We keep your account data while you have an account with us. Order and payment records are kept for as long as tax and accounting law requires, even if you delete your account. Sign-in codes expire within minutes and are deleted within an hour.

Your rights

Under the Digital Personal Data Protection Act, 2023, you can ask us to:

tell you what personal data we hold about you and how we use it
correct or update it (you can also edit your details in your account)
delete it, apart from records we’re required to keep
nominate someone to exercise these rights for you if you can’t

Write to support@vozzypolo.com and we’ll respond within 30 days. If you’re not satisfied with our answer, you can complain to the Data Protection Board of India.

Keeping it safe

All connections to the shop are encrypted. Access to your data is limited to the people who need it to run the shop. No system is perfectly secure, but if a breach ever affects your data, we’ll tell you and the authorities as the law requires.

Children

The shop isn’t meant for anyone under 18. If you’re younger, please ask a parent or guardian to order for you.

Questions and complaints

Contact our grievance officer, Dhanjit Tisso, at support@vozzypolo.com. All our contact details are on the contact page. We’ll update this policy if how we use your data changes, and show the date of the latest change at the top.