Exchanges

• Exchange within 7 days of delivery, for another size, colour or piece.
• Unused, unwashed, with its tags and packaging.
• Damaged, defective or wrong? Tell us within 48 hours for a free replacement or a refund.
• For a change of mind, you send it back at your cost; we ship the new piece free.

Exchanging a piece

If a piece doesn’t suit you, you can exchange it within 7 days of delivery for another size, colour or piece of equal or higher value. If the new piece costs more, you pay the difference. We don’t refund change-of-mind orders, including the difference when you choose a piece that costs less.

To be exchanged, a piece must be

• unused, unwashed and unaltered, with no stains, perfume or odours
• returned with its original tags, packaging and anything that came with it
• sent back within 7 days of the delivery date shown in your tracking

Pieces you’ve stitched, cut, altered or had tailored can’t be exchanged.

How to exchange

• Write to us at support@vozzypolo.com or WhatsApp +91 97066 65699 with your order number, the piece you’re returning and what you’d like instead.
• We confirm whether the new piece is available and send you our return address. You send the piece back by a tracked service at your own cost, or ask us to arrange a pickup and we deduct its cost from what you owe or add it to the difference.
• When it reaches us and passes inspection, we ship the new piece free, usually within 1 to 3 working days. If it doesn’t meet the conditions above, we send it back to you.

Damaged, defective or wrong items

We check every piece before it leaves us, but things occasionally go wrong in transit. If your order arrives damaged, with a defect, or isn’t what you ordered, tell us within 48 hours of delivery with your order number and clear photos of the piece and its packaging. An unboxing video helps, though it isn’t required.

We arrange the pickup at our cost and, as you prefer, send a replacement or refund you in full, including any delivery and cash-on-delivery fees. Refunds go back to your original payment method, or by bank transfer or UPI for cash on delivery orders, within 5 to 7 working days of the piece reaching us.

What isn’t a defect

Handloom is made by hand, often on a backstrap loom, so small irregularities in the weave, slight differences in colour from the photos, and loose threads at the fringe are part of its character, not faults. Colours can also look a little different on different screens.

Want to cancel instead? See cancellations and refunds.